TPTrac: Simplifying Third-Party Risk Assessments
A robust solution designed to streamline vendor due diligence processes and enhance risk visibility across third-party relationships.
Challenge
Enterprises faced bottlenecks in vendor due diligence, with siloed data and manual risk-scoring processes.
Approach
Conducted user interviews with procurement and compliance teams to identify friction in vendor onboarding.
Analyzed risk data to design a dynamic scoring algorithm aligned with industry benchmarks.
Solution
Developed a centralized portal for vendor documentation, automated risk scoring, and customizable compliance checklists.
Created an interactive risk matrix visualizing vendor exposure across financial, operational, and cybersecurity domains.
My Role
As the lead UI/UX designer on the project, I was responsible for translating complex risk management requirements into an intuitive user experience. I worked closely with procurement specialists, compliance officers, and security experts throughout the design process.
My contributions included:
- Conducting stakeholder interviews to understand pain points in vendor management
- Creating user personas for different roles (procurement, compliance, risk officers)
- Designing the information architecture for the centralized vendor portal
- Developing interactive prototypes for usability testing
- Creating a comprehensive UI style guide for consistency across the application
Key Features
- Vendor 360° View: Comprehensive profile for each third-party with all relevant information
- Automated Risk Assessment: Dynamic scoring based on multiple risk factors
- Interactive Risk Matrix: Visual representation of vendor risk exposure across domains
- Document Management: Centralized repository for all vendor documentation
- Compliance Tracking: Customizable checklists based on industry regulations
- Due Diligence Workflow: Streamlined process with automated notifications
Design Process
The design process for TPTrac followed a user-centered approach with multiple iterations:
- Research Phase: Interviewed 25+ procurement and compliance professionals to understand their needs and pain points
- Information Architecture: Developed a logical structure for organizing third-party data and risk assessments
- Low-Fidelity Wireframes: Created initial sketches and wireframes to validate the core functionality
- High-Fidelity Prototypes: Developed detailed visual designs and interactive prototypes
- Usability Testing: Conducted testing sessions with actual users to refine the interface
- Design System: Created a comprehensive UI component library for consistent implementation
Outcome
The implementation of TPTrac delivered significant improvements for enterprises managing third-party relationships:
- 30% reduction in vendor onboarding time
- 25% improvement in risk detection accuracy
- 65% increase in vendor documentation compliance
- Reduced audit preparation time by 40%
Learnings
This project provided valuable insights into designing for risk management processes:
- The importance of visualization in making complex risk data accessible to different stakeholders
- How to balance compliance requirements with usability considerations
- Techniques for simplifying complex workflows without sacrificing functionality
- The value of cross-functional collaboration in designing enterprise solutions
